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(2000, 2201, '114', 1, N'{"event_type": "CTI Call Start","timestamp": "","data":  {"ticket_id": "","ucid": "","subject": "","via_channel": "","ticket_form_id": "","is_web_form": "","call_type": "","reception_channel": "","prank_flag": "","inquiry_type": "","anonymity_flag": "","customer_id": "","external_customer_id": "","ani": "","dnis": "","vdn": "","extension": "","call_entry_time": "","call_start_time": "","call_end_time": "","duration": "","agent_id": ""}}', 0, N'', GETDATE(), 'AUTO', 'JPPDS', GETDATE(), 'AUTO', 'AUTO', 0)